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Buy Sweets Terms & Conditions

Terms Of Use

Terms & Conditions Of Use

In accessing this website you are agreeing to all of our Terms & Conditions Of Use, should you not agree with anything contained herein please discontinue access to this website and contact us to discuss.

About Us
This web site is owned and operated by McTunneys Sweet Emporium. Our retail store is located in The Custard Factory, in the heart of Birmingham.

We sell a huge selection of Retro Sweets from our Traditional Sweet Shop and from this site.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Our Contact details:
McTunneys Sweet Emporium
Unit 8
The Custard Factory
Gibb Street
B9 4DJ

Phone: 0121 2247524

Making A Purchase
Making a purchase with McTunneys could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Cost of delivery will automatically be added to your order. Once you have successfully placed your order you will receive an order confirmation email, when your order leaves us you will receive a despatch confirmation email.

We accept Debit and Credit card payments. When you are ready to pay click the buy now on the shopping basket page. You can pay using a credit or debit card through the online secure payment facility provided by Paypal.
McTunneys does not have access to any credit or debit card details.

McTunneys Sweet Emporium does have the facility to take payments by phone, but these are subject to a 30p surcharge. No details will be held by us.

Shipping And Handling
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send your order to you. 

Delivery Terms & Conditions

We cannot be held responsible for any delayed or failed delivery due to incorrect or unclear address information. Please ensure these details are correct.

Delivery Schedule
We despatch orders Mon to Fri only. Your order will be despatched same working day if placed before 12 noon Monday – Friday,next working day if placed after this time. Customers should allow up to 4 days for delivery. (please be aware that Royal Mail do not consider a parcel as “missing” until 15 days after dispatch)

Next day delivery items ordered on Friday will arrive Monday morning

We cannot accept responsibility for deterioration caused from adverse weather conditions once the goods have been despatched.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We have every confidence that you will be happy with your purchase, if for any reason you are not please contact us at
Credit Card Security
When the order is completed on our website, you will automatically be directed to the Paypal website to make a payment. McTunneys does not have access to any of your Card details.
We do not list individual ingredients on our products as we cannot guarantee that our products are free from nut or nut traces. This is due to the large amount of different manufacturers we use and the different products they make in the same factory. Should you require individual ingredient listing for a particular product please contact us.
Reaching Us
If you need to reach us, please email us, or by using the contact us page, alternatively, you can call on 0121 2247524(International +44 1212247524) or write to us at McTunneys Sweet Emporium, 8 Gibb Street, The Custard Factory, Birmingham.B9 4AA United Kingdom
Privacy Policy
McTunneys Sweet Emporium does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you choose to register. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder

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